Need help?
#1 Employee Assistance Programme in Czechia and Slovakia

the assistance programmeyour people actually use.

One number and one app for everything that weighs on your people: their mind, their rights, their money, their family, even a sick dog. Run 24/7 by real coordinators, in your employees’ own language. For HR: one partner, one monthly report, no extra admin.

Trusted by Amazon, Kaufland, Vodafone, Telekom and 200+ other organisations.

Three care coordinators in valla care sweatshirts
A one-to-one conversation with an expert
Our team presenting the app at a client site
AmazonKauflandVodafoneTelekomIpsosFreudenbergNNUnilabsinnogyNKTMarius PedersensnopTimac AgroAmnesty InternationalGreenpeace
Where we care today

14 countries.in their own languages.

Local experts who speak the language and know the law where your people live. English everywhere, too.

More soonTell us where

More countries are coming soon. We grow with our clients, so tell us where your people are.

Six services, one programme

whatever life throws at your people.one number covers it.

Your employees don’t need to know which expert they need. They call us, and a coordinator finds the right one.

Also included
  • Advice line for managers and HR in difficult situations
  • Support for informal carers: one in five employees cares for someone close
  • Coordinators trained in crisis intervention for every case
Optional modules
  • Access for family members
  • Child psychologist for employees’ children aged 10+
  • Online vet, around the clock
How people ask for help

easy for everyone.from the boardroom to the shop floor.

A unique code is all it takes. No registration, no company email. The manager and the forklift driver ask for help the same way.

Your company code
  • On the poster at your site, the intranet or from HR
  • No registration, no email, no password
  • Anonymous from the first step
Mobile appAsk for help, book a session, chat with a coordinator.
Web appThe same on any computer, no installation.
HelplineA phone number that simply works, day and night.
Inside your appWe integrate into your own employee app.
How it works

a person at every step.from the first message to the last.

Every case is run by one of our care coordinators. They arrange the consultation, connect your employee with the right expert and stay with them until the problem is solved. Tap a step to see it.

EliškaCare coordinator · online now valla care
Today
I don’t really know who to ask. Can someone call me tonight?Employee · 23:04 ✓✓
Hi, this is Eliška from valla care. I’m here for you. Tell me what’s going on, we’ll sort it out together.23:57 · a real person, no AI
Booked by EliškaSession with the right specialistThu 18:30 · video
✓
How did it go? Is there anything else we can help with?★★★★★A few days later
Proof, not promises

people tell usit works.

99.8 %of people we helped praise the help and would recommend us
100sof requests for help handled every single day
200 000+employees in our care across Europe
Why companies switch to us

most programmes are built to be sold.ours is built to be used.

A typical programmevalla care
Helpline often open 9:00–17:00 onlyOpen 24/7, weekends and public holidays included
2 to 5 days until you reach an expertConnected with an expert within 60 minutes, first consultation the same day
Often capped at 2 to 6 sessions per personNo limits on requests or consultations
A fixed fee plus surcharges for servicesOne fixed monthly price per employee
Often by phone onlyOnline, by phone or in person
A report every six monthsAn anonymous report every month
Prevention programmes cost extraPrevention included, in the app and on the web
No app of your ownA mobile and web app in your colours
Trust and safety

safe hands.for people and for data.

Data protected like at a bankWe process all data under GDPR, as strictly as a bank would.
Stored in the EUOur data lives on AWS servers inside the European Union.
Qualified experts onlyEvery care provider has the right education and at least three years of practice, more where local law requires it.
Every request reviewedWe check every single request and keep a close eye on how satisfied people are.
Regular supervisionOur people and our experts go through regular supervision.
Trained for crisesCrisis training for the team. All care coordinators completed accredited crisis intervention courses.
A living crisis protocolWe update our crisis protocol regularly to respond to new challenges and risks.

nobody at your companyever learns who called.

Consultations are strictly confidential. Switch the view to see the difference.

NamePetra N.
SiteBrno warehouse, night shift
TopicSleep, a sick parent, loan payments
NotesKnown only to her coordinator and expert
Example case Never shared
42consultations this month
Stress and sleep34 %
Money22 %
Family and care18 %
Legal14 %
Example data. Anonymous and aggregated, never a name.
Designed for the shop floor

built for everyone.not only the people at a desk.

The people who need help most often never open a company laptop. We bring the programme to them: posters and QR codes on site, onboarding at shift changes, an app on their own phone and a number that simply works.

Fully confidential

People use it because nobody at work will know.

Anonymous reports

Trends by site and topic for HR, never names.

One app

Ask for help, book a session, join a volunteering day.

No queue at night

At 11 pm a person still answers.

In their words

local beats global.our clients said it first.

We tried a global solution first, then moved to a local one. We value the service itself, its local roots, and the people behind it.
Ján MarjenkaHR Director, CE cluster · Ipsos
One of our key wellbeing benefits. We value the breadth and quality of the services, and communication that is fast and genuinely helpful.
Lucie PrandstetterováDevelopment & Wellbeing Specialist · TV Nova
We tested the cooperation for three months first. We were very satisfied from the start, and it exceeded our expectations.
Šárka ChuraváKaufland Czech Republic
The people behind it

coordinators and experts.with names and faces.

The coordinators and care providers behind valla care. Real people, no AI.

Pricing

simple, fair pricing.stay because you want to.

No fixed term and a simple notice period. We want companies to stay with us because they want to, not because they have to.

Starting at€5per employee per month

The whole programme: coordinators, experts, the app, the helpline and monthly reports.

Teams from50employees

Offers for smaller teams too, not only for large corporations.

Contractopen-endedsimple notice

No lock-in. If we stop being useful, you can leave easily.

Questions HR teams ask

questions HR teams ask.

Ask us directly
What exactly do our employees get?

One number and one app for anything that weighs on them: mental health care, legal help, financial aid, social help, a vet on call and crisis response. Day or night, at no cost to them.

Is it really anonymous? What does HR see?

Yes. Nobody at your company learns who called. You see anonymous trends by site and topic, so you can act without knowing names. That is why people actually use it.

Who are the experts?

Psychologists, lawyers, financial advisers, social workers and vets. Most of them work for us directly, and our coordinators match every case with the right person.

How much does it cost?

From €5 per employee per month, with offers for teams from 50 employees. Contracts are open-ended with a simple notice period. We want you to stay because you want to.

We already have an assistance programme.

Then start with our audit. We find out whether it is used, known and fast, and tell you honestly whether to keep it, fix it or replace it.

Which countries and languages?

Today we care for people in 14 countries: Czechia, Slovakia, Poland, Hungary, Bulgaria, Romania, Germany, Austria, Switzerland, the Netherlands, Belgium, France, the United Kingdom and Ireland, in their own languages. Tell us where your people are and we’ll tell you what we can cover.

Part of one programme

even bettertogether.

  1. listen.Surveys and screening
  2. help.Employee Assistance ProgrammeYou are here
  3. connect.Experiences
  4. learn.Consulting

Every consultation adds to anonymous data. It shapes the next survey, the right experiences and our advice to you.

Eliška Kubátová
Questions? Talk toEliška KubátováSenior care and training coordinator
Talk to us
For employers and HR teams

let's talk aboutyour people.

Tell us a little about your company. We'll come back with ideas and a proposal that fits, not a sales script.

  1. Within one working dayA real person from our team gets back to you.
  2. A 30-minute conversationOnline or at your office. What you have, what you need.
  3. Your proposalClear scope and price for your sites and languages.
What are you interested in?
How many employees?
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