the company behind valla care1.About this policy
This policy explains how we process the personal data of visitors to our website: what data we process, why and on what legal basis, who we share it with and what rights you have. All processing is carried out in line with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).
Who we are. The controller of your personal data is dobrokruh s.r.o., Company ID (IČO) 11975440, registered office Vítkova 247/7, 186 00 Prague 8 – Karlín, Czechia, entered in the Commercial Register kept by the Municipal Court in Prague, file C 357312. valla care is the international brand of dobrokruh. We decide why and how your personal data is processed and we are responsible for processing it properly.
What data we process. Data about how you use our website (in particular your IP address, information about your device, data obtained through cookies and information about what you do on our website), and the data you send us through the forms on this website.
2.Why and how we process your data
Running the website. When you visit our website, we process your personal data to make it work properly, based on our legitimate interest in providing our services online. This may include your IP address, the date and time of your visit, your browser, operating system and language settings, and which pages and links you visit. Information about your behaviour on the website is anonymised or at least pseudonymised to protect your privacy.
Forms and requests. When you contact us through a form on this website (a message, a request for help or a crisis callback), we process the details you give us, such as your name, phone number, email, company, access code and the topic of your request, so that we can reply and arrange what you asked for. We do this based on steps taken at your request before entering into a contract, our contract with your employer, or our legitimate interest in answering your request. Requests for help are handled confidentially by our care team and are never shared with your employer in a way that identifies you.
Improving our services. We measure website traffic and create statistics that help us evaluate and develop our services, based on our legitimate interest in monitoring traffic and improving our services.
Newsletters. With your consent, we may occasionally send you news and commercial communications, including by email. Your consent is not a condition for any of our services and you can withdraw it at any time; this does not affect the lawfulness of processing before withdrawal.
Online advertising. To show you relevant advertising on our website and on third-party websites, we may process personal data based on our legitimate interest in promoting our services, and only with your consent where cookies are required.
3.How long we keep your data
We keep personal data only for as long as necessary for the purposes above, and then delete it without undue delay. As a rule, we keep personal data for the limitation period (usually 3 years) and one more year after it ends, in view of claims raised at the end of that period. For commercial communications, we process your data until you opt out, or until 2 years after our contractual relationship with you ends.
4.Who we share your data with
We use other companies as processors, who process personal data only according to our instructions. These are in particular:
- providers of IT services and other technology suppliers, including hosting within the European Union,
- providers of analytics and marketing tools,
- our suppliers of customer support services.
5.Your rights
In relation to your personal data you have the right to:
- ask us to correct inaccurate or outdated personal data,
- ask whether we process your personal data and, if so, receive information about the processing and a copy of the data (Article 15 GDPR); we may charge a fee covering the necessary costs for further copies,
- ask us to erase your personal data where we no longer need it, where you successfully object to processing, or where processing is no longer lawful; this does not apply where processing is still necessary to meet our legal obligations, for archiving, research or statistical purposes, or to establish, exercise or defend legal claims,
- ask us to restrict processing, for example while we check the accuracy of your data or assess your objection,
- ask for data portability where processing is based on your consent or on a contract,
- object to processing based on our legitimate interest; we will stop unless we have compelling legitimate grounds, and we will always stop processing for marketing when you object,
- withdraw your consent at any time and opt out of commercial communications.
How to exercise your rights. The easiest way is to write to us at office@vallacare.com.
Complaints. If you believe we have breached the GDPR, you have the right to lodge a complaint with the Czech supervisory authority, the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7, uoou.gov.cz, or with the supervisory authority in the EU country where you live or work.
6.Cookies
Our website may use cookies and similar technologies such as Web Storage. These are small data files stored in your device that allow us to provide the service and improve it. For simplicity we call all of them “cookies”.
Necessary cookies. Some cookies are technically necessary to provide the service and cannot be avoided while keeping the website working. They are used in particular to store your website settings (including your cookie choices), to sign in to a user account where available, and to ensure IT security.
Other cookies. With your consent, we may also store cookies:
- to analyse traffic and how the website is used, including third-party cookies,
- for advertising, to show advertising tailored to you on our website and on other websites, including third-party cookies,
- to personalise the website for you.
Your choice. You can set your cookie preferences directly on our website and change them at any time:
